HOW ORDERS GET TO YOU, AND BACK.

Every order is checked by hand before it goes into production. After you place your order, we'll reach out via the social media or Zalo contact you provided to confirm details (size, address, etc.).

• If we don't hear back from you within 12 hours, your order will be automatically cancelled.
• Once your order is confirmed, please complete payment within 8 hours to keep your items reserved. Unpaid orders will be automatically cancelled after that.

Once your order is confirmed, it's processed within [1–3] business days. You'll get a confirmation message as soon as it ships.

We currently ship within Vietnam only. We're not able to ship internationally at this time.

Shipping times are estimates and start once your order ships, not from the order date. Delivery may take longer during high-volume periods (holidays, drops, restocks).

We don't currently send tracking numbers automatically. If your order hasn't arrived within the estimated delivery time, reach out to us at mamw.vn@gmail.com and we'll help track it down.

Please double-check your shipping address at checkout — we can't guarantee changes once an order has shipped, and we're not responsible for packages sent to an incorrect address provided by the customer.

If your order arrives damaged, or it's marked delivered but never reached you, contact us at mamw.vn@gmail.com within [7] days so we can help sort it out.

We accept returns within 14 days of the delivery date. Items must be unworn, unwashed, and in original condition with tags attached.

[Final sale items, gift cards, and items marked "no returns" are not eligible for return.]

• Defective or incorrect item: we've got you — return shipping is free and you'll get a prepaid label.
• Change of mind (wrong size, no longer wanted): the return shipping cost is on the customer.

Once we receive and inspect your return, refunds go back to your original payment method within [5–10] business days. We'll email you when it's processed.

We don't offer direct exchanges right now. If you need a different size or item, return the original order for a refund and place a new order — that way you're not waiting on stock to move around.

Email mamw.vn@gmail.com with your order number and the reason for return, and we'll send instructions (and a prepaid label, if applicable).